We aim to ensure every order is handled with care and transparency. Please review our policy before making a purchase.
Order Issues
If your item is out of stock after purchase, you may choose:
- A full refund, or
- An exchange for another available item of the same value
We will contact you to confirm your preferred option.
Refunds
Refunds are only applicable under the following conditions:
- Item is out of stock
- Wrong item sent
- Item is damaged upon arrival (proof required)
Once approved, refunds will be processed via your original payment method within 3–7 working days.
Returns & Exchanges
Due to the nature of our products, we do not accept returns or exchanges for:
- Change of mind
- Wrong size or colour selected by customer
- Used or opened items
However, if you receive a defective or incorrect item, please contact us within 48 hours of receiving your order.
Shipping Fees
Shipping fees are non-refundable unless the issue is due to our error.
Important Notes
- All items are checked before shipping
- Please ensure your order details are correct before checkout
- We reserve the right to reject any unreasonable refund requests
If you need assistance, feel free to contact us — we’re happy to help.